Travel companies are turning to generative AI to respond to complaints and negative reviews. But it’s controversial in an industry that prides itself on personalized service, reports CNBC’s Travel Editor Monica Pitrelli.
01:32
9 minutes ago
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Travel companies are turning to generative AI to respond to complaints and negative reviews. But it’s controversial in an industry that prides itself on personalized service, reports CNBC’s Travel Editor Monica Pitrelli.
01:32
9 minutes ago
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